China Sourcing FAQs
01 About CommBriX
What is CommBriX?
What is CommBriX?
CommBriX is a multi-category e-commerce platform built on a simple idea: Commerce + Bricks. Like LEGO, we provide modular building blocks — sourcing, fulfillment, market intelligence, and more — to help retailers, brands, and resellers build successful businesses.
Who is CommBriX for?
Who is CommBriX for?
CommBriX serves global retailers, brand owners, e-commerce platforms, and local SMEs looking for reliable sourcing, quality products, and scalable supply chain solutions — particularly in European and Middle Eastern markets.
Where is CommBriX based?
Where is CommBriX based?
CommBriX operates dual headquarters in Amsterdam, Netherlands and Dubai, UAE, with deep supply chain roots across China's key industrial belts.
What makes CommBriX different?
What makes CommBriX different?
Our founding team brings 5+ years of experience at Alibaba Group, TikTok, Huawei, and Alibaba Cloud. We combine world-class e-commerce expertise with direct manufacturer relationships to deliver quality, transparency, and reliability.
02 Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please contact support@commbrix.com with your order number and reason for return to initiate the process.
How long does a refund take?
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
What if I received a damaged or incorrect item?
What if I received a damaged or incorrect item?
We sincerely apologize for any fulfillment errors. Please contact us within 7 days of delivery with photos of the item and your order details. We will arrange a replacement or full refund promptly.
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03 Wholesale & Partnership
How do I apply for a wholesale account?
How do I apply for a wholesale account?
Visit our Wholesale Program page and submit an application with your business details. Our team reviews applications within 2 business days and will contact you with next steps.
What are the minimum order requirements?
What are the minimum order requirements?
Minimum order quantities vary by product category. Most items require a minimum of 5–10 units. For custom or bulk orders, please contact our wholesale team for a tailored quote.
What wholesale discounts do you offer?
What wholesale discounts do you offer?
We offer tiered volume discounts: 15% off for orders €500–€1,999, 20% off for €2,000–€4,999, and 25% off plus free shipping for orders €5,000 and above.
Can I become a strategic partner or distributor?
Can I become a strategic partner or distributor?
Yes, we welcome strategic partnerships with distributors, brand owners, and regional resellers. Please reach out to our business development team to explore partnership opportunities.
04 Shipping & Fulfillment
Where do you ship to?
Where do you ship to?
We ship internationally with a focus on European and Middle Eastern markets. Shipping availability and rates are calculated at checkout based on your delivery address.
How long does delivery take?
How long does delivery take?
Standard delivery takes 7–14 business days for most European destinations. Express options may be available at checkout. Wholesale and bulk orders may have different lead times.
How can I track my order?
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment in real time through our logistics partner's tracking portal.
Do you offer warehousing or 3PL services?
Do you offer warehousing or 3PL services?
Yes, CommBriX operates with 3PL-backed fulfillment infrastructure. For wholesale partners requiring dedicated warehousing or fulfillment solutions, please contact our team to discuss custom arrangements.
05 Orders & Shopping
How do I place an order?
How do I place an order?
Browse our catalog, add items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and bank transfers. For wholesale orders, please apply through our Wholesale Program page.
What currencies do you accept?
What currencies do you accept?
We display prices in EUR for European customers. Additional currencies may be available based on your region. Prices are converted at checkout based on current exchange rates.
Can I modify or cancel my order?
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible at support@commbrix.com with your order number.
Do you offer product samples?
Do you offer product samples?
Yes, samples are available for wholesale partners. Please contact our wholesale team to request samples before placing a bulk order.